If you’re looking for advice on your current heating or hot water system, or in need of a repair to your existing system, our homeowner pages are here to give you the help and advice that you need, along with useful tips and information about our NEW Bluehelix Hi tech RRT range of combination boilers.
If your boiler has stopped working in freezing temperatures, then there is a good chance that your condensate pipe has frozen. Luckily, this isn’t a big problem and it can be easily resolved by yourself without the need for an engineer. This would not be covered by your manufacturer’s warranty, however it is quite easy to fix yourself. Please check your condensate before requesting an engineer. Click here to find out how to safely defrost your condensate pipe.