We're committed to providing products and services of a high quality and excellent customer service

At Ferroli UK we know that you have a choice and we are very pleased that you chose us! Thank you. Our most important job is

looking after you, our customers and the products that you have chosen to buy from us. We realise that sometimes things can

go wrong, and there may be occasions where problems arise which result in our product or service falling short of your

expectations. We want to hear from you and have the opportunity to put this right. Please email us on to

provide your feedback or complaint which will be handled by our dedicated Customer Services team.

Submit your complaint via email here : Your complaint will be looked into by our trained Customer Service team who may need to contact you for any additional information we require. Please include your name, contact number and address of where the boiler or water heater is installed.

Ferroli UK is not regulated by a national body but in setting its policy on redress to customer complaints it works to a standard it believes to be fair and reasonable. This complaints procedure does not affect your statutory rights.